Tech Help | MVESCounselor

Technical Resources

CHROMEBOOK DISTRIBUTION

HOURS: M-F from 9:00am - 3:30pm

LOCATION: 45 W. Gude Drive, Rockville MD

Look for the front entrance overhang that faces Gude Drive
The single line forms along the sidewalk and up the left side of the steps
Come prepared with student ID number
Plan to park and walk up
Please wear a mask
NO APPOINTMENT NECESSARY

MiFi REQUEST PROCESS

Student/Family Options:

Visit 45 W. Gude Drive during 9:00am-3:30pm
Contact school to request a device

Parent signature required on permission form - translated copies here.

REMINDER: One MiFi can support up to 5 students. We have a one device per family limit so we are able to provide to all who are in need. The MiFi device does not boost home internet; it is meant to provide internet service to those who do not have home internet options. MCPS Chromebooks are programmed to know the passwords and connect automatically. Directions here.

RETURNS: If a MiFi device is no longer needed it should be returned to the distribution center.

DEVICE DAMAGE

Chromebook Not Working? Bring the Chromebook to 45 West Gude Drive, Rockville MD between 9:00am- 3:30pm. You will need to provide your child’s full name and MCPS student ID number for Chromebook repairs.

Physical damage (intentional or accidental) to a device will result in a financial obligation. There is no fee for device malfunction, software issues, or hardware failure.

Chromebook Repair Sites. See here

Chromebook Repair Costs: See here

Chromebook Acceptable Use Policy: See here

Regulation IGT-RA: See here

DEVICE TROUBLESHOOT

Chromebook: Chromebook Troubleshooting Guide

MiFi: The MiFi device may need to be close to an outside wall or close to a window to receive stronger signal. If the device malfunctions, carefully remove the plastic back cover and remove the battery for 30 seconds, then reassemble. DO NOT press the reset button or the device will need to be returned to the distribution center for reprogramming. DO NOT call T-Mobile for support; they will also reset the device and it will need to be reprogrammed to be used again.

Student Accounts: Student Accounts and Access